Shipping

We ship to the USA and US military bases.
Orders normally ship the next business day after being placed.
Please note that overnight and 3-day orders get priority and if all the items are in stock, these orders will always ship the next business day.
Standard ground orders usually ship the next business day but may take up to 2 business days to ship.

** Please note: Processing time and shipping time excludes weekends and statutory holidays when our warehouse and the mail carriers are closed.

We use plain brown boxes with no reference to the contents, it is discreet for your privacy. Only a return address and the shipping address is on the shipping label, there is no company name listed. The packing list is located inside the box with a list of the products that are in the order. Our shipping method is very discreet, not even the delivery person will know what is inside the box.

We ship with UPS or USPS.

The shipping options you may chose from are as follows, these time estimates include both processing and shipping time:

USA - UPS or USPS Ground shipping will take 3-7 business days;
USA - UPS 3-Day Shipping will take 2-3 business days;
USA - UPS Overnight shipping will take 2 business days.

Military addresses - USPS ground will take 5-8 business days.


We strongly suggest a physical address (not a P.O. box number) for orders of higher value so that the package can be signed for upon delivery.

If your order is being sent by UPS, you will receive an email with a tracking number once your package has left the warehouse. With this, you will be able to view the progress of your package by entering the tracking number at ups.com.
After a few days, if you have not received a tracking number, please email our customer service center and we will promptly reply with your tracking number.

** Please note: Processing time and shipping time excludes weekends and statutory holidays when our warehouse and the mail carriers are closed.

Undeliverable Packages

Please verify that your billing and shipping information entered is correct. Incorrect billing and/or shipping information will delay the processing of your order. An undeliverable package is a package that was returned to us due to incorrect or incomplete address information. In the event that this occurs, we refund the subtotal back to your card. We cannot refund the shipping charge as it is simply a fee that we pass along to our customers. We cannot re-ship the order, you must place the order again.

Backordered Items

Occasionally, an item will be backordered from the manufacturer.
Our procedures for backorders are as follows:

- Standard procedure is that we will ship out the order without the backordered item (you will notice it says "b/o" on the invoice that arrives inside the box), and then once the item arrives in stock, we will ship it out at no extra cost to you. Items usually arrive in stock within 1-2 weeks.

- Sometimes we may hold the whole order and wait until the backordered product arrives, or request a substitution be made. If this is the case, you will be notified by email.